By Alex Rivers, March 10, 2026

Animal Rescue Service

Modern Medicine, Old-Fashioned Care

In the quiet hours before Christmas, the Pocono Wildlife Rehabilitation and Education Center was met with an unexpected challenge as a deep freeze swept across the East Coast. This weather disaster resulted in three days of power loss at the center, freezing food supplies and disrupting essential heating systems that are critical for the well-being of their animal residents. However, through the kindness of an anonymous donor who contributed $35,000, the center was able to implement necessary electrical upgrades that restored comfort for its current inhabitants.

Co-directors Susan Downing and Janine Tancredi, who took over the facility established for 40 years, have great ambitions for the center, which they have officially rebranded as Wilderz at the Pocono Wildlife Rehabilitation and Education Center. Prior to their new role, the duo founded Wilderz Wildlife in Willow Grove, PA, where they dedicated their efforts to aiding woodland animals in the Greater Philadelphia area. Their reputation as compassionate and effective caregivers brought them to the attention of retiring executive Kathy Uhler, who encouraged them to consider operating the center.

While they recognized the potential for fostering community goodwill and providing a safe haven for various species, they were also aware of the myriad challenges ahead. The responsibilities multiplied when they began commuting nearly two hours, four days a week, from their prior location, all while managing two wildlife rescue operations.

The available resources at the Pocono center surpass anything they had before, yet significant renovations are required. The facility’s enclosures necessitate expansion and weather-proofing, and the electrical infrastructure demands a thorough overhaul to meet the needs of the animals and staff. “This is one of the largest wildlife rescue services in the state of Pennsylvania, supporting nine counties, and we hope to expand to eleven,” Downing said, expressing enthusiasm about the possibilities for their work.

To fulfill their mission, they acknowledge the pressing need for continued financial support: “As a nonprofit, we are constantly in a cycle of raising money,” explains Downing. “We need substantial upgrades to enhance the center and remove distractions, allowing us to focus entirely on the animals who need us.” April heralds the baby season, and as animal births approach, their urgent need for money grows so they can provide formula, shelter, and care.

Ultimately, the co-directors are eager to secure another angel donation to develop a medical treatment center featuring an X-ray room and surgical facilities. This would allow them to conduct necessary diagnostics and treatments without needing to subject injured animals to the stress of transportation. They estimate the total costs for the required upgrades will exceed six figures, but they remain hopeful based on their past successes.

Skin in the Game

Downing’s background growing up on a farm sparked her lifelong passion for caring for animals. She developed a unique skill set in animal capture and transport, coupled with her experience as a Reiki master, which enhances her ability to heal injured animals. Tancredi, previously a veterinary technician, successfully operated a 501(c)(3) organization that rescued domestic pets before dedicating her life to wildlife rehabilitation, which is how she met Downing. Together, they explored their potential, ultimately deciding to secure the necessary permits from the Pennsylvania Wildlife Rehabilitation and Education Council.

In July, after hours of rigorous testing, they were officially granted permission to operate, marking the beginning of their rehabilitation endeavors. Their reputation as capable rehabilitators quickly spread, especially for effectively treating animals afflicted by conditions that others deemed hopeless. For example, they began making remarkable progress in the treatment of foxes suffering from mange, a debilitating and often fatal condition caused by a parasitic infestation.

“Mange causes intense itching and skin damage, which can become debilitating and lead to death,” Downing explains. “However, our unique treatments have successfully rehabilitated foxes with end-stage mange back into the wild within six weeks.” This impressive turnaround has built trust within their community, leading to local game commissioners even bringing in foxes they would have otherwise had to euthanize.

A Unique Gift

The spectrum of wildlife the duo encounters is diverse, from raccoons and squirrels to majestic birds such as blue herons and bald eagles. “We’ve treated a wide variety of species,” Downing notes, “but we haven’t handled bears yet, which will be an exciting addition with the upcoming season.”

The key to their success, they believe, lies in their gentle approach: a calm demeanor and clear focus on the animals in distress. Both Downing and Tancredi utilize Reiki, a hands-on energy technique that enhances their efficacy in treating wildlife. “People may label it as ‘Woo-Woo’ science,” Downing states, “but my experience has shown it to be effective.” Drawing on her background in hospice care, she recalls instances where a simple, soothing touch encouraged restlessness in patients, producing immediate calming effects that translates well into her work with animals.

Downing’s wisdom emphasizes a critical aspect of wildlife care—maintaining constant awareness. “You must be fully present and attentive while working with wild animals, as they can transition from docility to aggression unexpectedly. The calmness we bring to our interactions is essential for ensuring both our safety and the well-being of the animals,” she advises.

The Fine Line

One of the most challenging aspects of wildlife rehabilitation is the painful choice to euthanize animals. Downing articulates the delicate balance professionals must navigate, examining their emotional investment against the animal’s suffering. “It’s imperative to remain objective—do they have a chance of survival, or are you holding on for your sake?” she asserts. This internal conflict becomes more complicated when members of the public bring in animals they’re already emotionally attached to.

“It’s vital to be conscious of our role, striving for the best outcome for the animal,” Downing explains. To ensure the animals receive appropriate assessments, the Wilderz team has formed connections with several trusted wildlife professionals who lend their expertise during critical evaluations.

This collaborative approach is crucial for maintaining a thorough welfare assessment, allowing the team a range of perspectives when treating wildlife patients. Observations from varying professionals enhance their decision-making process, especially when determining the viability of treatment based on the animal’s spirit and resilience.

The Greatest Reward

One of the most heartwarming success stories Downing recalls involves Augustine, a charming raccoon known for his amusing behaviors that mimicked a human “laugh.” Downing also highlights the cooperative efforts of an entire community around a female fox suffering from mange. With dedication from local residents who provided support and care packages, they were able to nurse her back to health and release her back to the wild after six weeks of rehabilitation.

Witnessing a community rally around the healing of wildlife illuminates a critical aspect of Downing and Tancredi’s work. Their goal extends beyond treating individual animals; they aspire to foster lasting connections between local communities and the wildlife that surrounds them. “People often resort to harmful practices to deter wildlife, not realizing the consequences that arise from their actions,” Downing reflects. “Creating awareness and understanding the symbiotic relationship between humans and wildlife is essential for ethical coexistence.”

Back to Nature

Transitioning to the Pocono region has introduced its own set of complexities, particularly with many new residents coming from urban environments where wildlife encounters are rare. “They’ll often contact us, claiming a local bear is ‘loose in their yard’ without realizing it’s simply a bear living in the wild,” Downing chuckles. “People must recognize the natural habitats surrounding them and understand that they share a space with wildlife.”

In a time where digital connections dominate, Downing emphasizes the importance of reestablishing ties with nature. “It’s crucial for individuals to cultivate a respect for wildlife and understand their behaviors and needs,” she elaborates. Despite the vast information available online, she laments the pervasive apathy regarding wildlife legislation and treatment, stating, “Trapping laws are inadequate, allowing for cruelty without consequences.”

Ultimately, the mission for Downing and Tancredi at the Pocono Wildlife Rehabilitation and Education Center is to create a harmonious balance that fosters coexistence rather than conflict between humans and nature. “We need an awareness of the wild that surrounds us, making our shared living spaces a respectful and nurturing environment for all beings,” she concludes.

To learn more about how to support the animal rescue service, consider looking into opportunities at animal rescue services across your area.

Disclaimer: This article discusses wildlife rehabilitation and rescue and provides general information about care practices. For specific medical advice regarding wildlife or pets, please consult a qualified veterinarian or licensed wildlife rehabilitator.